84 comments found.
Hello, we are using Magento 1.9.4.4 and this Template. Is there any option that the Store (your Skin) is also working with PHP 7.0 – and yes we need at the moment 1.9.x – we don’t get the megamenu or other items in the middle.
and the pictures in the Guide is not working! The images are secured!
in PHP 5.6 the site needs to long to load.
Ticket: MTT-0000013043
Dear sir,
Our technical supporter already sent you a rely. Please kindly check it again.
Thanks & Regards,
The Response time is too long…
Dear Sir,
Please note that our responding time is within 24 hours excepting for weekend.
Thanks & Regards,
Pls help us.. the pictures in the documentation again not available!
Hello,
Please see this link: http://documentation.flytheme.net/sm-etrostore/
The pictures is available: http://prntscr.com/rhouxn
Thanks!
they are not available
see self: https://prnt.sc/rhp5if
Pls also help us with our Ticket: MTT-0000013043
Hello,
Our technical supporter already sent you a reply. Please kindly check it again.
Thanks!
Hi, i have buy this template a couple years ago. But i decide to give up on magento because it’s very hard for me to understand. So i use wordpress, and my question is, can you change the etro store themes that i buy to wordpress version? thank you
Dear sir,
Thanks so much for contacting us
We are so sorry that we can’t exchange this theme for you, you already downloaded this item and used it for a long time.
Don’t hesitate to let us know if you have any other questions.
Thanks & Regards,
This is very upsetting for past Five days I am requesting them to check there is issue with this theme is not compatible with VPS hosting… Despite of opening tickets after tickets no positive response. I don’t see any active response and days are passing by but not resolution to this problem. Been asking to exchange with other them no response from them. Not Contact Details to call them or chat them in real time…. Really Annoying Customer Support by the Author.
Dear sir,
The problem is from your server and we can not intervene more. Anyway, we have already responded your ticket. Please update!
Thank you!
Problem is not with the server they responded back saying they will exchange the theme to other theme but I have to buy a new theme and apply for refund I want to know who will refund my money if I buy the new theme? Envato will refund or Magentech will refund my money since I bought it from Envato I want the confirmation if I purchase new template the previous order for Estrostore will be refunded back to me by Envato?
I purchased the Market theme already and provided with the purchase code now I want to know how will I get my refund for etrostore theme?
Dear sir,
We gave you guide via your ticket. Please check!
Thank you!
You have blocked my account access to your website even after I bought a new theme from you along with the 6 months support? How will we communicate further?
Dear sir,
We do not block any your account. We just closed old ticket. You can create new ticket for new problems.
Thank you!
Forbidden You don’t have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Dear sir,
Could you please give us more information via your ticket? Then please just contact us via support system.
Thank you!
Will it work with Magento ver. 2.3.0
?
Dear sir,
At the moment, this theme is only compatible with magento 2.2.6 (for quickstart package) . If you use manual package, magento 2.3.0 still works. However, if you buy this theme, we will update this theme to magento 2.3.0 FREE for you.
After buying, please create the ticket via this submission link to request: https://www.magentech.com/support/tickets (dont forget to take screenshot of this message to remind our developer)
Thank you!
I wasn’t planning on using your “quickstart” feature, just installing manually on latest Magento. Because you didn’t write on theme page it’s supporting the latest Magento 2.3.X I thought it was incompatible so I bought another theme.
Dear sir,
Our manual package can run on magento 2.3.0 . We do not write on description because some of customers think that it can work on Quickstart Package which brings many troubles with our support team.
Thank you!
Hello, I’ve change the slider image. I cleared Cache but not showing yet. Admin – https://prnt.sc/meecwe Frontend – https://prnt.sc/meegxf Item Purchase Code: 342787cb-39be-4f1a-89ce-af96a10b5ad9 What should i do?
Dear sir,
Please do not public your purchase code to avoid stealing.
For any technical issues, please create the ticket via this submission link to get help from our developers: https://www.magentech.com/support/tickets .
Please note that our responding time is within 24 hours excepting for weekend. To save time, please give your purchase code and all your website information via your ticket to check.
Thank you!
Hello, We noticed some glitch in the checkout page as the page keeps loading endlessly. dropped a new message in the ticket support section. my ticket code is MTT-0000011892. My email is odelesamson@gmail.com. I look forward to receiving your response asap. Thanks
Dear sir,
We got your message. We will respond you soon. However, you need to provide your purchase code via ticket first!
Thanks!
Hi, the message was sent on the same ticket trail we had been communicated on previously and the purchase had been posted there but just for your perusal,
The purchase code: cdcb82ea-49ef-4419-81fc-49a264262681
Dear sir,
Please check again your purchase code. We can not check any information based on your code you gave.
Thanks!
Hello, dropped a new message in the ticket support section. my ticket code is MTT-0000011892. My email is odelesamson@gmail.com. I look forward to receiving your response asap.
Dear sir,
We got your response. Our team will respond you today!
Thanks!
Sincerely I am highly disappointed with your response. Discovered your theme ain’t working as you described in your demo due to bugs and after you requested for access to my server (SSH access and FTP access) so as to fix the crazy bugs you left in your theme, all you can spit out is that I should go find and download your newer version of the theme, version 2.2.6, and you are very much aware that such theme is not yet available on your Themeforest page. You are the alpha and omega of this product and evidence of purchase has been sent to you. So, what will it take you to help support us by fixing the problem by uploading and installing the so called version 2.2.6 on our server. The manner with which you treats customers after purchasing your product is nothing short of terrible and mind-boggling. You care less about the state of your customer after purchase. Whether your product is working fine, or they are able to install successfully or not, or they are going through hell trying to get it to work, all you just seem to care about and do best is to get the customer to fork his or her credit card and throw the money at you while your sales hits the rooftop.
Lest I forget to mention, I had similar experience with the same theme about 2 years ago (Item Purchase Code: (c6f35f03-1bef-4abb-96b1-7761108168d0) in which you guys were unwilling to respond to issues. We were unable to install the theme perfectly due to crazy bugs that just seem to find a perfect home in your product.
I am back again on your page because my client just loved your theme at first sight and he envisaged a better result compared to my experience with you before. What a hope that is on the verge of been dashed.
Anyway, I am asking you to please do the needful by putting the so called version 2.2.6 (Benin) version on our server, get it installed and make it work perfectly so we can forget all these ever happened as I need it up asap for my client.
Just in case you have forgotten my ticket info on your magentech site, it is MIN-0000001577.
I will be waiting to read from you today…..
Dear sir,
Sorry for late reply. We just come back from weekend. Sorry that we can not find any ticket MIN-0000001577 . Could you please give us your private mail to check again?
Thanks!
Hello, my ticket code is MTT-0000011892. My email is odelesamson@gmail.com. I look forward to your response.
Dear sir,
We got your response. Our team will respond you today!
Thanks!
Hello Author,
A purchased of your magento theme was made by us and we have been having diffuculties setting it on Magento 2.2.5 and these diffulties are more like bugs in the theme.
The purchase code: cdcb82ea-49ef-4419-81fc-49a264262681
Listed below are the challenges while using the Quickstart Installation as stated on this URL http://documentation.flytheme.net/sm-etrostore-magento-2-2-x/
1. After completing the Quickstart Installation and the Theme Setting instructions, our Magento Admin panel was ready and accessible. Also the frontend of the website was also up but only the header and footer content were displaying pretty well. While the inner content area where the home pahe product listing outght to be was simply showing an error message:
Error filtering template: Warning: getimagesize(): Filename cannot be empty in /home/evonengc/public_html/vendor/magento/framework/Image/Adapter/AbstractAdapter.php on line 304
2. Page Configuration
While following the instruction to create a page as directed on the :
Home Style 5 – Frontend of Home Style 5 – Layout Position
We attempted to create the page with all of the content provided and also the instruction from the image link below
http://www.smartaddons.com/images_amazon/sm-magento-images/magento-themes/sm-etrostore-magentov211/config-page/home5.pngAfter clicking the create page button, Magento returns an error showing that similar page already exist particularly with the URL key : home-demo-05
So we could not create the layout for the Frontend of Home Style 5 which we choose to use.
We have opened a ticket on your website support section
https://www.magentech.comBut no response has been received.
Ticket code: MIN-0000001577
FTP details have been enclosed in the ticket message.
Look forward to your swift response.
Regards
Dear sir,
Your used theme is SM EtroStore. We got your ticket and our team is checking. Please note that our responding time is within 24 hours excepting for weekends . So please keep calm and wait because our team will answer you soon.
Thanks!
can you plz have look issue MTT-0000011297
can some look urgently for us TN MTT-0000011297
Dear sir,
Please update your ticket!
Thanks!
can some look the issue for us TN MTT-0000011297
Thanks
Hi,
Please update your ticket!
Thanks!
Hi Support we bought estore theme for magento we need add/update home page slider how i can do that please suggest. below is url
http://coolstuffcenter.comadmin home page i got this {{block class=”Sm\ImageSlider\Block\ImageSlider” name=”imageslider” template=”Sm_ImageSlider::default.phtml”}} so how easyly i can add/update images? please suggest ASAP
Hi We are waiting for your responce
Dear sir,
The late may come from weekend. Now we come back and will respond you soon.
Thanks!
What is this i couldn’t response yet.now next weekend is coming now.
Dear sir,
Could you please give us your ticket number to check again?
Thanks!
I don’t have any ticket number, i just a small query how i can add one more slider on home page with different image.
if you still need ticket number let me know from where i can get it?
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
So for this should i use same login detail themeforest or do i signup
Dear sir,
Please register FREE account here https://www.magentech.com/component/osemsc/register?step=step1 >> http://prntscr.com/k8bjcm Thanks!
I still not get any updates/answer ticket number is 31679, we are live and delay/late response not good us.
Dear sir,
Your ticket number is not valid. Please give us your private mail that you used to create account on support system so that we can check your ticket.
Thanks!
Dear sir,
We got your ticket. Your ticket number is: MTT-0000011259 . Please wait for our developers’ response. Our responding time is within 24 hours businessday. If it is more than 24 hours, please let us know!
Thanks!
Hey any updates, almost 24 hours to come
Hi,
We have already replied your ticket. Please update!
Thanks!
Please check my comments
Can some have look the issue for me my ticket id MTT-0000011288
We still waiting response of my ticket number MTT-0000011297,can please update me
Dear matagr,
We replied your ticket. Can you check?
Thanks
Can some have look the issue for me my ticket id MTT-0000011297
Etrostore – Multipurpose Responsive Magento 2 dear sir , i nee to buy this theme for magento 2.2x , is it compatible ? and another thing can i install marketplace and multivendor addons ?? if not , please let me know which theme compatible with marketplace and multi vendors???
Dear sir,
Thank you so much for being interested in our theme. EtroStore is a nice theme with 5 homepage layouts, However, to be better for your demand, we highly recommend you these 2 themes:
- Market Magento Theme: https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme/8945695 ( 20 homepage layouts )
- Destino Magento Theme: https://themeforest.net/item/destino-multipurpose-responsive-magento2-theme-digital-store-fashion-store/19338891 (11 homepage layouts )
Both these themes has mobile-specific layout and both support multivendor marketplace 
. Especially, they are our key themes, so they are regularly updated.
Best Regards!
Would you please reply my ticket? If maybe you reply here sooner. MTT-0000010513
Dear sir,
We are sorry for not replying you soon. We are a bit overloaded, so we may be late in replying your ticket. We reminded our support team to accelerate and high priority your case. Hope that you will sympathize for us.
Thanks!
Thanks for your reply. I did get a reply for my ticket and posted an update there.
don’t buy it is a mess no support and no seven days refund as promised
Hi sir,
We do not know what happened to you. Could you please tell us your ticket number? Then we can check again about your case.
Thanks!
Your Theme is a mess i advise developer don’t buy it don’t trust these crooks Magitech will not refund it i waste days to make it working do not buy it i lost 65 US$ issuing tickets their theme simple does not work
Hi sir,
Why don’t you give us your ticket number? We sure that our support team always tries best to serve customers.
Thanks!
this is ticket number don’t waste my time i already spent days to follow your useless suggestion MIN-0000001385
Hi sir,
Please check again your ticket. The issue is caused by conflict of system requirement. We sent you the best solution by installing for you!
Thanks!
This should be solution ?
Message: Dear sir, Thanks for your feedback, The first remove everything in folder var. Then please try run commands: php bin/magento setup:upgrade php bin/magento setup:static-content:deploy php bin/magento cache:flush Or if possible, we’ll install for you by TeamViewer. please send us id/pass
i think that peoples believe i am stupid of course i i run these commands again again and again look i am tired to waste my time unistalling and reinstalling magento to try these useless suggestion
as said i installed in localhost so they can’t install for me by the way i used one free of charge themes and they work perfectly
received this strange message ” You can check: https://prnt.sc/hd5vcd ” now i got receipt from paypal
Envato Market $68,32 USD 1 $68,32 USD Importo parziale $68,32 USD Totale $68,32 USD Pagamento $68,32 USD L’addebito sarà riportato sull’estratto conto della tua carta di credito come “PAYPAL *ENVATO MKPL” Pagamento inviato a help@market.envato.com
i’ll advise paypal about this and also about your logo 7 days refund no question asked have a good day
Hi sir,
We do not understand much above. Once again, we do not sure whether you make purchase of this product or not because there is no “purchased” mark in your username as well as you do not give us your purchase code in ticket system to check??
Thanks!
Thank you
I don’t give you purchase code because you never ask it
is this OK ?
Purchase date November 01, 2017 (20 days ago) Purchase code 1ab9e35e-a127-4be1-8efa-985ade233228
check your book before making any statement
and this is your statement
Date: 01 Nov 2017 Invoice No: IVIP21430243 Order No: 70308473 To: adelmo parigi via veneto 158 arezzo 52100 Italy Author: H Cao (magentech) Ha Noi Ha Noi 10000 Vietnam
enough proof that i am not cheating ?
Hi sir,
We checked your code and there is not any information related to purchase transaction. Please check again!
Thanks!
enough i will start claim with paypal
Hi sir,
Please check again! It seems that we do not have any common transaction anymore!
Thanks!
This template has a serious JS problem. So before purchase, be sure you can handle the JS issues. We have updated the ticket for days now and magentech is yet to solve the issue. Even though the support has been so far for some reasons there has been terrible support and no updates from magentech. Please look at the ticket number #TF467809 to see the issues we are talking about and kindly rectify as soon as possible.Thank you
Hi sir,
Sorry for not replying you soon. We just checked your ticket. Your error is due to installing module Webkul Marketplace. This is not our module, please contact with developer this module. They’ll help you.
Moreover, it seems that your support was expired in September 14th. If you want to support, please extend it!
Best regards!
Hello Magentech, I have provided proof and screenshot that the issue in question is not as a result of the module and even went ahead to provide results from the debug showing that the issue is from a JS script from your template as the module in question works fine on default magento templates and all others. You have the screenshots of these proove. My question now are two simple questions before. First can you resolve this issue – a simple yes or no and second do we need to renew the support to have it resolved or is it a seperate charges and if so please provide an invoice so we can move on with next steps. I have been lenient enough based on previous relationships and history and if this is not resolved on time then trust me the next steps wont be nice for either party.
PS: TO Anyone Thinking Of Buying This Template, You Might Want To Brace Yourself For Hidden Bugs and Issues The Support Team Can’t Fix Like This One and get ready to spend months and months on your project cos you might never finish it! Ask anybody else!
Hello, my Customer have a Problem. We install Magento 2.1.8 and get this Error when we activate the Theme: Division by zero in: /var/magento/app/design/frontend/Sm/etrostore/Magento_Theme/templates/html/config.phtml on line 58
Hi sir,
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets . Remember to send us your customer’s purchase code to check on ticket.
Thank you so much!
Can I pay installments on the card?
Hi sir,
Could you please clarify your question? Then we can give you the right answer
Thank you so much!
I liked the theme, I want to buy it but I want to pay the $ 84 dividing it in 3 times, can I pay in installments here on the website or on your site?
Hi sir,
We really appreciate that you love our theme. We understand your offer; however, this theme was sold on Themeforest. As a result, all transaction rules was followed by this market. You actually have to pay one times for all
Thank you so much!
How to make product as deal and assign count down time.
Hi sir,
Thank you so much for being interested in our theme. Deal and countdown are included in our demo (see here for more information: http://prntscr.com/frqufr). After purchase, during usage and installation, if you have any issues, feel free to contact us
Best Regards!
Thankyou for your reply. I havw found this already. But there is no way I can add a new product to deals and from where I can set deals time. E.g. if I want to add a new project and want to set deals for 7 days.
What will be the process. I would appriciate your quick response as we are stuck on this for long time.
Hi sir,
We are sorry for not replying you soon 
You can add image products as well as set up deal time in Admin Panel. It is so easy!
Thank you so much!
Thank you for your reply. Can you please guide me from where. I have tried everything and not able to find this option anywhere. Is it possible if you can send screen shots or explain steps.
I would really appriciate this.
Hi sir,
Please create the ticket via this submission link accompanied with your exact purchase code to get help: https://www.magentech.com/support/tickets . After checking the validity, our technical team will show you how to do it.
Thank you so much!
HI Team, Please update my Ticket MIN-0000001162 :: It’s urgent
Hi sir,
Your support is expired. Please extend your support to get help from our team.
Thank you so much!
Okay thanks, I’ll Purchase that one but please update me. It’s urgent!
Hi sir,
After you extend your support, we will take your problems high priority!
Thank you!
Hello Magentech , looking at this URL : 109.73.225.12 , all product images sizes have changed , making the page unfriendly , there there away I can bring back the images to its default sizes ? if yes , how can I do it ?
Hi sir,
Could you please give us your purchase code to check again?
Thank you!
Item Purchase Code: 291e06f9-2d4e-4c26-a7b2-4749d47fc097
Dear sir,
We checked and saw that your support was expired last year. Please extend your support, then we can help you!
Thank you so much!
Well noted , just sent a private message , kindly check
Hi sir,
We received your message and will respond you soon there!
Thank you!
Well noted
